01 / Agreement to These Terms
Agreement to these terms.
These Terms of Service (“Terms”) govern your access to and use of the 21cbi.io website (“Website”) and the services offered through it (“Services”), operated by Bitcitizen LLC (“Company,” “we,” “us,” or “our”). By accessing or using the Website or Services, or by clicking “I agree” or any similar acceptance mechanism, you agree to be bound by these Terms. If you do not agree, do not use the Website or Services.
03 / Eligibility
Eligibility.
You must be at least 18 years of age to use the Website and Services. You represent and warrant that you are not subject to sanctions administered by the U.S. Office of Foreign Assets Control (OFAC), the European Union, the United Kingdom, the United Nations, or any other applicable sanctions authority. You agree to provide truthful and accurate information at all times. Providing false or misleading information is grounds for immediate termination of your access and any engagement, without refund.
04 / Description of Services
Description of services.
21 CBI provides citizenship-by-investment (CBI) advisory services. The standard scope of an engagement includes:
- Initial consultation and program selection guidance.
- Application preparation and document review.
- Liaison with government agencies and authorized agents.
- Source-of-funds package assembly for Bitcoin-denominated wealth.
- Post-approval support and onboarding.
- Online tools, including the Cost Calculator, the Passport Program Quiz (PPQ), and the US Exit Tool.
4.1 What we are
21 CBI is a citizenship-by-investment advisory firm. We charge a 5% advisory fee on the applicable government fee for each program. 21 CBI is also a licensed agent of The Bitcoin Office of El Salvador, authorized to process Freedom Passport applications under official government certification.
4.2 What we are not
- We are not a law firm and do not provide legal advice.
- We are not an immigration practice.
- We are not a tax or financial advisor.
- We are not a government agency; we have no authority to grant or deny citizenship.
05 / No Legal, Tax, or Financial Advice
No legal, tax, or financial advice.
Nothing on the Website or provided through the Services constitutes legal, tax, or financial advice. All information is for general informational purposes only. You should consult qualified legal, tax, and financial professionals before making any decision based on information obtained through the Website or Services.
- The Cost Calculator provides estimates only; it does not constitute a quote or guarantee of costs.
- The Passport Program Quiz (PPQ) provides general recommendations; it does not constitute professional advice.
- The US Exit Tool is informational only; it does not constitute tax or legal advice.
06 / Payment Terms
Payment terms.
6.1 Advisory fee
Our advisory fee is 5% of the applicable government fee for the selected CBI program. The advisory fee is payable upon engagement. For programs without a government fee (for example, the Argentina rentista and pensionado residency pathways), the advisory fee is a flat $4,000 per the program-page schedule.
6.2 Payment methods
BTC, Lightning, and USDT are our payment rails. Credit cards and bank transfers also accepted as needed. Amounts quoted in sats are calculated at the prevailing exchange rate at the time of payment.
Program-specific exception: the El Salvador Freedom Passport’s government contribution is settled exclusively in BTC or USDT by program rule of The Bitcoin Office. The 21 CBI advisory fee on the same engagement still follows the canonical trio.
6.3 Government and third-party fees
Government fees, due-diligence fees, passport-issuance fees, and any other third-party fees are not included in the 21 CBI advisory fee. They are paid by the client, generally to the relevant authority directly, on the schedule that authority requires.
6.4 Refunds
The advisory fee is generally non-refundable once work has begun on your application. Refunds of government fees vary by jurisdiction and are subject to the policies of the relevant government. Where 21 CBI pre-screens a position and determines the file will not clear, we say so on the first call and we do not invoice the advisory fee.
07 / Client Obligations
Client obligations.
As a client, you agree to:
- Provide all required documents and information promptly and accurately.
- Respond to communications in a timely manner to avoid delays in your application.
- Disclose any criminal history, pending legal proceedings, or prior immigration denials.
- Refrain from misrepresenting any facts or documents in connection with your application.
- Comply with all applicable laws and regulations in your country of residence and the country of intended citizenship.
- Not use our Services for money laundering, sanctions evasion, tax fraud, or any other illegal purpose.
08 / Application Outcomes
Application outcomes.
We do not and cannot guarantee the approval of any citizenship-by-investment application. All decisions regarding the granting of citizenship are made solely by the relevant government authority. Many factors outside our control may affect the outcome of your application, including changes in government policy, the program’s due-diligence findings, and the completeness of supporting documentation.
We keep you informed of the status of your application throughout the process. If your application is denied, we will explain the available options, which may include reapplication, appeal where the program provides an appeal route, or application to an alternative program.
09 / Intellectual Property
Intellectual property.
All content on the Website, including text, graphics, logos, images, software, and other materials, is the property of Bitcitizen LLC or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Website without our prior written consent.
The 21 CBI name, logo, and the phrase “The Bitcoin Standard of Citizenship” are trademarks of Bitcitizen LLC. Unauthorized use of these marks is prohibited.
10 / Limitation of Liability
Limitation of liability.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BITCITIZEN LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL ADVISORY FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the greatest extent permitted by law.
11 / Disclaimers
Disclaimers.
THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT:
- THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE;
- THE INFORMATION PROVIDED WILL BE ACCURATE, COMPLETE, OR CURRENT;
- ANY APPLICATION WILL BE APPROVED;
- PROCESSING TIMES WILL MEET ESTIMATED TIMELINES;
- GOVERNMENT FEES WILL NOT CHANGE DURING THE APPLICATION PROCESS.
12 / Indemnification
Indemnification.
You agree to indemnify, defend, and hold harmless Bitcitizen LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with:
- Your use of the Website or Services;
- Your violation of these Terms;
- Your violation of any applicable law or regulation;
- Any false or misleading information you provide; or
- Any third-party claim arising from your use of the Services.
13 / Governing Law
Governing law.
These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict-of-law provisions.
14 / Dispute Resolution
Dispute resolution.
14.1 Informal resolution
Before initiating any formal dispute-resolution proceeding, you agree to first attempt to resolve the dispute informally by contacting us. Send a written notice describing the nature of the dispute and your desired resolution to [email protected] or by mail to 30 N Gould St, Ste R, Sheridan, WY 82801. We will attempt to resolve the dispute within 60 days of receiving your notice.
14.2 Binding arbitration
If the dispute cannot be resolved informally, you and Bitcitizen LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted by a single arbitrator. The arbitration may be conducted in person in Wyoming, or by videoconference if the parties mutually agree.
14.3 Class action waiver
YOU AGREE THAT ANY DISPUTE-RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
14.4 Jury trial waiver
YOU AND BITCITIZEN LLC HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. YOU AND BITCITIZEN LLC ARE INSTEAD ELECTING TO HAVE CLAIMS AND DISPUTES RESOLVED BY ARBITRATION.
15 / Sanctions and Compliance
Sanctions and compliance.
We comply with all applicable sanctions laws, including those administered by the U.S. Office of Foreign Assets Control (OFAC), the European Union, the United Kingdom, and the United Nations. We screen applicants against relevant sanctions lists and may refuse or terminate services to any individual or entity that appears on those lists, or that we reasonably believe poses a sanctions risk. We cooperate with law-enforcement authorities as required or permitted by law.
16 / Termination
Termination.
We may suspend or terminate your access to the Website and Services at any time, with or without cause, at our sole discretion. Grounds for termination include:
- Violation of these Terms;
- Providing false or misleading information;
- Being subject to sanctions or appearing on a sanctions list;
- Non-payment of fees;
- Conduct that we believe creates legal, reputational, or compliance risk for the Company.
Sections 5, 9, 10, 11, 12, 13, 14, and 15 survive termination of these Terms.
17 / Modifications
Modifications.
We reserve the right to modify these Terms by posting the updated Terms on the Website. The “Effective” date at the top of these Terms reflects the date of the most recent change. We will notify you of material changes through the Website or by other reasonable means. Your continued use of the Website or Services after a modification constitutes your acceptance of the updated Terms.
18 / Severability
Severability.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
19 / Entire Agreement
Entire agreement.
These Terms, together with the Privacy Policy, the Cookie Policy, and any engagement agreement signed between you and Bitcitizen LLC, constitute the entire agreement between you and the Company regarding your use of the Website and Services.
20 / Contact Us
Contact us.
Bitcitizen LLC (operating as 21 CBI)
30 N Gould St, Ste R
Sheridan, WY 82801
United States
General contact: [email protected]
Website: 21cbi.io